Refund policy

Returns & Refund Policy

At Deliseeds, we strive to ensure the highest quality of our products. This policy explains the conditions for withdrawals, returns, and complaints.

Right of withdrawal (EU customers – 14 days)

In accordance with EU consumer protection laws, consumers have the right to withdraw from the contract within 14 days of receiving the goods, without providing any reason.

To exercise this right, please contact us at:
info@deliseeds.com

Returned products should be sent to:
Deliseeds
Makuszyńskiego 8/29
01-860 Warsaw
Poland

To be eligible for a return, the product must be:

  • unopened
  • unused
  • in its original, undamaged packaging
  • with a clearly visible label
  • accompanied by proof of purchase (e.g. order confirmation)

Products returned without prior notification may not be accepted.

Return shipping costs

The customer bears the direct cost of returning the product.

If the return is due to a defective, damaged, or incorrect product, Deliseeds will cover the return shipping costs.

Important – biological nature of seeds

Due to the biological nature of seeds and the need to preserve their quality:

  • opened seed packages are not eligible for return under the right of withdrawal (this does not affect the 100-day germination guarantee below)
  • products with tampered or damaged packaging cannot be accepted for resale

Complaints (quality issues – 30 days)

Deliseeds allows customers to submit quality-related complaints within 30 days of receiving the product.

Complaints may relate in particular to:

  • incorrect product or variety
  • visible quality defects
  • significantly reduced germination (assuming proper storage and growing conditions)

To help us process your complaint, please include:

  • order number or batch number
  • description of the issue
  • information about storage and growing conditions
  • photos (if possible)

If a complaint is accepted, Deliseeds may, at its discretion:

  • replace the product
  • send replacement seeds
  • provide a partial or full refund

100-day germination guarantee

If your seeds germinate significantly worse than is typical for the variety, even though you stored and sowed them as described on the product page, tell us within 100 days of delivery and we will put it right. This also applies to opened packs.

  • How to report it: email info@deliseeds.com with your order number, a photo of the tray and a short description of how you stored and sowed the seeds. You do not need to send the seeds back.
  • What you get: replacement seeds or a refund for the product concerned. We decide which after reviewing your report.
  • Who gives the guarantee: Deliseeds Aleksandra Krawczyńska, Makuszyńskiego 8/29, 01-860 Warsaw, Poland. It covers seeds bought in our store and delivered to any country we ship to.

This guarantee is given in addition to your statutory rights. It does not affect your 14-day right of withdrawal or your rights under the law if the goods do not conform to the contract.

Seed performance disclaimer

Seed germination falls within typical commercial ranges for a given species and batch, in accordance with supplier specifications.

Due to the biological nature of seeds and the influence of storage, sowing, and growing conditions, Deliseeds does not guarantee identical results in every cultivation.

B2B sales and complaints

The right of withdrawal applies only to consumers (B2C).

Business customers (B2B) do not have the right to withdraw from the contract once the order is confirmed.

Returns are not accepted, except in case of accepted complaints.

Business customers may submit complaints within 30 days of receiving the order.

Deliseeds is responsible only for seed quality at the time of shipment and does not accept responsibility for cultivation results or production outcomes dependent on conditions beyond its control.

Export

For international sales (export):

  • Deliseeds provides available commercial and quality documentation required in the country of dispatch
  • the customer is responsible for meeting import, customs, and phytosanitary requirements in the destination country
  • the customer is responsible for any applicable duties, taxes, and import-related costs

Deliseeds is not responsible for delays, shipment detention, or refusal of customs clearance resulting from regulations in the destination country, provided that documentation was correct at the time of shipment.

Contact

If you have any questions, please contact us at:
info@deliseeds.com